CONTACT PLRWSD

(208) 634-4111
info@plrwsd.org

Frequently Asked Questions

 

Billing

 

How are sewer rates determined?

By square footage of the finished living space of the residence, not including garages, sheds, unfinished attics or basements.

How do I pay my bill?
  • By mail with check.
  • Online by credit card.*
  • In person with cash, check or credit card.*
  • By phone with credit card.*
  • Automatic payment through direct withdrawal from a checking or savings account (download form or pick-up from PLRWSD Office, and submit in-person or via fax, 208-634-7613)

* a 3% fee will be charged for all credit card transactions.

When will I get a bill?
  • PLRWSD bills ahead, meaning that customers will be paying for the upcoming month(s).
  • Billing frequency depends on the billing cycle the customer signs up for:
    • Monthly:  mailed by the 25th of the month prior, due the 20th of the month.
    • Semi-annual:  receive early January and July, due by the 20th of January and July.
    • Annual:  receive early January, due by January 20th.
How do change my billing frequency?

PLRWSD offers monthly, semi-annual and annual billing cycles.  Please contact the PLRWSD Office for more information and to make a change.

How do I update my account information?
What if I am late with my payment?

Late fees will be assessed at $5 per month after the due date.

Operations

 

Who do I contact for planning and new construction?

For new residential sewer connections, please contact the PLRWSD Office during business hours to verify service and request a sewer connection permit application.

For new large developments or commercial properties, please call the PLRWSD Office during business hours and schedule a time to meet with a staff member.

Who do I contact about sewer backups?

For sewer backups in the home or if you notice sewage on the ground or coming out of a manhole, please contact the office during business hours or if outside business hours, call the Valley County Dispatch at 208-382-5160.

Who do I contact for sewer line locates?

For any excavation, please call Dig Line, 811 or 208-342-1585, prior to digging. This 24/7 Idaho hotline will identify all affected utilities in your project area.

For all other questions, please contact or visit PLRWSD office.